Here on the forums I see a lot of reports like this:
According to App Store Connect, I’m an Admin member of a team, but I can’t access the Certificates, Identifiers, and Profiles section of the Developer website for that team.
There’s one really common reason for this, namely that this is an Individual team. This is clearly documented in Developer Account Help > Access > Roles and access, which says:
If you’re enrolled as an individual and add users in App Store Connect, users receive access only to your content in App Store Connect and are not considered part of your team in the Apple Developer Program.
So, if App Store Connect indicates that you’re a team Admin but you can’t access Certificates, Identifiers, and Profiles, it’s critical that you check that this is not an Individual team. To do this:
Log on to Developer > Account.
Select the correct team at the top right.
Scroll down to the “Membership details” section.
Look at the “Enrolled as” field.
If it says “Individual”, then only the team’s Account Holder can access Certificates, Identifiers, and Profiles. OTOH, if it says something else, like “Organization” or “Enterprise”, then see below.
If you’re working for someone else who only has an Individual team, I recommend that you encourage them to update to an Organization team. For advice on how to do that, see Developer Account Help > Membership > Updating your account information > Updating an individual membership to an organization membership.
If you can’t access Certificates, Identifiers, and Profiles and you’re absolutely sure that this is not an Individual team, I recommend that you seek formal assistance via Apple > Developer > Contact Us.
Share and Enjoy
—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"
Apple Developer Program
RSS for tagCreate and deliver software for users around the world on Apple platforms using the the tools, resources, and support included with Apple Developer Program membership.
Selecting any option will automatically load the page
Post
Replies
Boosts
Views
Activity
I would like to renew my Apple Developer membership but I'm faced with this :
I've filled the form and hit sent, but I didn't receive either a response or a receipt ; it's been multiple days. Is Apple ever going to respond ?
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Hi, I enrolled in the Apple Developer Program approximately 2 weeks ago and my enrollment is still pending. I have not been charged the annual fee and I submitted a support ticket which has received no response.
I'm a solo developer based in South Africa looking to publish my first iOS app. Is there anything I can do to move this along, or is this wait time normal? My support ticket has gone unanswered and I can't find a direct contact number to resolve this.
Any help appreciated.
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
I think I’ve discovered a quantum paradox in the enrollment process. On February 3rd, I paid for my membership. Since then, my account has been in a "Schrödinger's State":
It exists (because the payment was successful and my ID was verified weeks ago)
It doesn't exist (because it’s still stuck on "Pending" and I can't access any developer tools)
It’s been 31 days, and the box is still closed. But I really hope not many people are in this situation, has anyone else faced something similar? How did you resolve it?
I’d love to finally start publishing…
Hi team, I am having an issue with paying for my apple developer enrolment program.
Error message is:
Your payment authorisation failed on card XXXX. Please verify your information and try again, or try another payment method.
Things I have tried and has not worked:
Multiple company visa card
Multiple personal visa card
Ensuring billing address matches my visa cards
Turn off VPN
Try my personal IOS device
My company and personal cards should work because I have paid for other products and apple products with it.
I do not think this is an isolated incident and that Apple should look into this immediately to prevent blocking developer enrolment.
Other similar threads:
https://developer.apple.com/forums/thread/817892?page=1#878707022
https://www.reddit.com/r/applehelp/comments/1m5fj6q/how_to_fix_your_payment_authorization_failed_on/
https://developer.apple.com/forums/thread/814065
Hi, I tried paying for apple developer program. It keeps saying authorization failed. I tried 3 different credit cards. My visa and mastercard and 1 debit card and it still fails. I called my bank and there seems to be no issue on their side. I am able to pay apps and subscriptions on my credit enrolled in my account but it is failing in apple development program. I hope anyone can help. I need to enroll in app development program as soon as possible. I tried emailing support twice already still no response :( Thank you
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
My devloper account pending and not approved always so pending even i pay apple devloper account fee
Guys I signed up for Developer Account over a week ago. There is no any email that I received only the order id and the receipt. When I log in to my developer account It shows me like I am not paid or registered but in my back account I saw that I paid. So what's wrong with that why am I still waiting for confirmation?
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Hi,
I seem to be having problems with enrollment, I have submitted the payment several times, but do not seem to have been approved or confirmed as a dev yet.
Has anyone else experienced this issue? I have no option to contact support.
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Last week I paid 99 USD for app developer account. Still not active.
Today I paid again, hoping that it will be active. Payments were submitted.
I tried to email Apple and I received emails stating they will reply in 2 days. No replies received.
What is this hype about Apple if their customer care is hopeless. And why is it so difficult to contact someone from Apple even by email?
Unless I have the developer account active I cannot proceed with my app
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Dear Apple Developer Support Team,
I am writing to request assistance regarding an issue I am experiencing while attempting to enroll in the Apple Developer Program.
Below are the details of the problem:
The enrollment process fails before reaching the payment page.
The message displayed is: “Your enrollment could not be completed.”
The error appears prior to any payment attempt.
Two-factor authentication is enabled on the Apple ID.
Email address and phone number are verified.
The Apple ID being used for enrollment is different from our existing Enterprise account.
We have attempted enrollment using:
A U.S. address
A Indian phone number
A clean browser session (logged out of other Apple accounts)
The existing Apple Enterprise account under our organization is active and functioning without issues.
This new enrollment attempt is for a separate Developer Program account using a different email address.
We have tried multiple browsers and networks, but the issue persists and prevents us from proceeding to payment.
Could you please check whether:
The Apple ID is restricted or flagged in your system?
There are any verification issues preventing enrollment?
Any additional steps are required from our side to complete registration?
Kindly let us know how we can resolve this and proceed with successful enrollment.
Thank you for your assistance.
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Tags:
Developer Tools
Developer Program
I need help with Apple Developer Program enrollment. I’m getting “Your enrollment could not be completed at this time.”
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Tags:
App Store
Developer ID
Developer Program
Hello,
I am experiencing a serious issue with my Apple Developer account enrollment.
At first, I tried to enroll using my own Apple ID, but the process did not work. I contacted support by email, but I have not received any response for over two weeks.
After that, I tried enrolling again using my father’s Apple ID. The payment was successfully charged, I received a receipt by email, and I also received a confirmation message saying that the membership was approved.
However, it has now been more than 48 hours and I still do not have access to the Apple Developer account.
In addition to that, today I noticed that another charge was made to a different credit card of mine, so currently I have been charged twice, but the account is still not working.
I would really appreciate your help in resolving this issue as soon as possible, and clarifying why I was charged twice while the account is still not active.
Thank you.
Hello Apple Developer Support Team,
I recently completed my Apple Developer Program enrollment through the website, and both the identity verification and payment steps were successfully completed.
However, when I log in to my account, the website still displays the message “Complete Your Purchase,” and my enrollment status remains listed as Pending. It appears as though the system is prompting me to start the enrollment process again.
Could you please review my account and confirm the current status of my enrollment?
Thank you for your time and assistance.
Kind regards,
Hi everyone,
I'm a developer from China, and my Apple Developer Program membership is currently in the renewal period. When I click the renewal button from the banner at the top of the Apple Developer website, the page redirects but consistently shows a 503 Service Unavailable error. This has been happening for several days now.
I've already tried:
Switching to different devices or
Changing network environments
Unfortunately, the issue persists in all cases.
Has anyone else encountered this same situation? Any help or suggestions would be greatly appreciated!
Thanks in advance.
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Hi Im creating an app with Alarmkit, the idea is to have the hardware buttons react like they do in Alarmclock with a snooze or if the buttons can just mute without intent. right now, hardware button end and dismisses the Alarm. its instinct to click that button. apple needs to update or do something.
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Dear All,
I am writing to report what appears to be a bug in the Apple Developer App’s enrollment verification system that is incorrectly flagging personal hardware.
Problem Statement:
I am unable to complete enrollment for the Apple Developer Program. On the "Personal Information" or "Identity Verification" stage, the app displays: "Contact Us to Continue. There may be an issue with your account that needs to be resolved..."
Hardware History:
Device: iPhone 14 (iOS latest)
The device was previously owned by a family member who never enrolled in the Developer Program.
The device was factory reset/wiped before my account was added.
Despite this, Support (Case 102822291300) states the device is flagged as a "shared device" and refuses to proceed with identity verification.
The Impasse:
Support has indicated they cannot provide further assistance. However, as an individual developer, this is my primary device. If the system is flagging a reset device as "shared" when there is no history of developer use, it suggests a flaw in the automated verification logic.
Request:
Can a moderator or support representative look into Case 102822291300 to verify why this specific hardware is being restricted? Is there a manual path for identity verification (Passport/National ID) that doesn't rely on the Apple Developer App's automated device check?
Allow me to do manual verification and provide the resolution to the issue.
I am eager to bring my app to the platform and would appreciate a path to resolution.
Kind Regards,
Pradeep
Bangalore
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
I get the message on my iphone 14 as below.
"Contact Us to Continue
There may be an issue with your account that needs to be resolved before you can continue. Please contact support."
I raised the case no. 102822291300 to apple support and they replied to my email they can assist in identity verification and I cannot use developer account.
It is very sad to see there is no support from apple to be able to resolve the issue.
Their tool flagging the issue seems to have bugs and support team has expressed their inability to provide resolution.
Can anyone support how this issue can be fixed?
Thanks a lot for your support in advance.
Kind Regards,
Pradeep
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Your enrollment could not be completed.
Your enrollment in the Apple Developer Program could not be completed at this time.
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Hello,
My Apple Developer account is currently stuck in an Individual to Organization migration state.
The organization verification was declined earlier, but the migration flag is still active on my account. Because of this, my membership benefits are temporarily disabled and I cannot submit new app builds for review.
I already contacted Apple Developer Program Support and opened a case.
Case ID: 102826815891
However, I have not received a response yet and my account is still locked in the migration state.
Has anyone experienced this issue before or know how it can be resolved?
Thank you.
I purchased my Apple Developer program on March 2nd, and received payment confirmations, but have not yet received a final approval email. It has been more than 48 hours. Please help check the status
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program