Dear All,
I am writing to report what appears to be a bug in the Apple Developer App’s enrollment verification system that is incorrectly flagging personal hardware.
Problem Statement: I am unable to complete enrollment for the Apple Developer Program. On the "Personal Information" or "Identity Verification" stage, the app displays: "Contact Us to Continue. There may be an issue with your account that needs to be resolved..."
Hardware History:
Device: iPhone 14 (iOS latest)
The device was previously owned by a family member who never enrolled in the Developer Program.
The device was factory reset/wiped before my account was added.
Despite this, Support (Case 102822291300) states the device is flagged as a "shared device" and refuses to proceed with identity verification.
The Impasse: Support has indicated they cannot provide further assistance. However, as an individual developer, this is my primary device. If the system is flagging a reset device as "shared" when there is no history of developer use, it suggests a flaw in the automated verification logic.
Request: Can a moderator or support representative look into Case 102822291300 to verify why this specific hardware is being restricted? Is there a manual path for identity verification (Passport/National ID) that doesn't rely on the Apple Developer App's automated device check?
Allow me to do manual verification and provide the resolution to the issue.
I am eager to bring my app to the platform and would appreciate a path to resolution.
Kind Regards, Pradeep Bangalore