Hi,
I've been trying to get a call back from apple on a couple of issues but I'm unable to do so.
The "Call" button in the contact us form keeps appearing and disappearing at random times. Since I'm in India, I believe the Singaporean team handles the developer support queries. The operating hours mentioned on apple's website are 09:00–17:00 SGT but the "call" button's appearance and disappearance is NOT at all according to this.
Now when I was finally able to login into apple developer support at the right time (when call button was visible), and entered my details to get a call back from them. It says "We're calling you shortly" but I receive no call at all. It's been two hours since that.
Previously, when i requested a call back for other issues, I got the call immediately. Now it's been so long and there's still no call. And the thing is, I'm also unable to request a call back again for the same issue until some time passes. I think there's some sort of cooldown.
The phone/call button disappears again and I'm only left with the email option. Which I NEVER got a reply from unless it's after a call back.
There's also no way to call developer support directly. I tried calling back on the number i previously received the call from, but it gets connected to normal support and they say they cannot transfer or connect the call with the developer support team. I don't know what to do. I urge apple to kindly look into this issue and kindly fix it as soon as possible.
Topic:
Developer Tools & Services
SubTopic:
General