I'm trying to open an Apple account to enroll in the developer programme from Bangladesh but couldn't get verification code on Bangladeshi phone number. I've tried multiple phone numbers but got the same response (Verification codes can't be sent to this phone number at this time. Please try again later).
Apple Developer Program
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I'm trying to enroll in the Apple Developer Program, but I’m getting an error:
"There may be an issue with your account that needs to be resolved before you can continue. Please contact support."
How can I complete my enrollment?
When I try to contact support via Email, it necessary to select an organization. However, I have already joined two different organizations, but they are not mine. Without selecting an organization, I can't proceed.
Does anyone know a solution for this?
Thank you!
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Tags:
App Store
Developer Program
We are trying to implement / test in-app purchase for our subscription purchase in the app. We have done all the steps listed in the documentation on apple's website; and
Our subscription plan is sitting in 'Ready to Submit' state.
However, we are getting an empty response from,
final response = await _iap.queryProductDetails({'com.company.xyz.basic1m'});
debugPrint(" Check: ${response.toString()}");
debugPrint("❌ Responses: ${response.productDetails.map((ProductDetailsResponse)=>ProductDetailsResponse.toString()).toList()}");
debugPrint("❌ Responses: ${response.productDetails.length}");
if (response.notFoundIDs.isNotEmpty) {
debugPrint("❌ Not found: ${response.notFoundIDs}");
} else if (response.productDetails.isNotEmpty) {
debugPrint("✅ Product loaded: ${response.productDetails.first.title}");
}
The response we get is,
flutter: Check: Instance of 'ProductDetailsResponse'
flutter: ❌ Responses: []
flutter: ❌ Responses: 0
flutter: ❌ Not found: [com.company.xyz.basic1m]
Note: We are testing with a real device iphone 13 mini via Xcode.
We tried to test using, ''com.apple.test.Subscription1.monthly'', as instructed but we have not been successful with that. And seems like (based on online search), it doesn't work all the time.
We also searched online for a solution, and some of the forums suggest that we have to submit the app for review when adding subscription for the first time. It doesn't mention the same that in the apple documentation. It confusing.
Help and guidance in this regard would be really appreciated.
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Tags:
Subscriptions
StoreKit Test
App Store Connect
In-App Purchase
When my users are using my app, I want to transmit encrypted information through a VPN, and I need to use the Packet Tunnel permission. How can I apply for the Packet Tunnel permission? Is it through a Hotspot Helper Request?
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
We are experiencing serious issues with Apple Developer Support. We submitted a support request with reference number 102519221138 over three weeks ago, but despite multiple follow-ups (three times so far), we have received no response.
This lack of support is extremely frustrating, as we are currently completely blocked from publishing our app due to this unresolved issue. The delays are impacting our release timeline and causing significant problems for our team.
It feels like the Apple Developer Support is non-existent, and we are unsure how to proceed. Has anyone experienced similar issues or found an alternative way to escalate their case?
Any advice or experiences would be highly appreciated.
I paid for an Apple Developer membership, but can only sign 3 apps and restricted to 7 day certificates. I don't even seem to have a way to verify if I am in fact enrolled in the developer program despite being charged for it
I have been trying to enrol for an apple developer program for more than 2 weeks now. The goal is to enrol as a company. We got a DUNS number and everything.
1st attempt: With a new appleid account based on a company address, done through a browser. Payment details submitted, got thank you page, a week later nothing...
Apple support suggests doing this on the app.
2nd attempt: WIthdrew application, used a mobile device and logon with the new appleid on the device. Downloaded apple developer app. Logged on the app with the same apple id. App asked me to take pictures of my id card, failed to submit with message "Unable to send information - Your information could not be sent due to a connection error"
Googled the above saw 100s of people facing the same issue, apple developer forum is flooded with people that are stuck to either the first or the second scenario.
3rd attempt: Used my existing personal appleid to create an account.
Again either stuck on 1st or 2nd scenario
4rd attempt: Created a brand new apple id with a new email address.
Again stuck in either the first or second scenario.
Dear Apple, why are you making this so complicated?
Apple support, can we get some individual support here and not just the canned replies? Enrolment IDs and case numbers available upon request.
Many thanks.
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
I'm trying to make my own MDM server and I'm having trouble allowing nginx to proxy the connection. The web app I'm making can accept http requests so I require nginx. I'm using a certificate from letsencrypt.
Every time I try to enroll a phone it instantly rejects at nginx. I have tried multiple cipher options in nginx.
I found the following link and my cert supports all except the DHE ones but they say you only need 1.
(https://developer.apple.com/forums/thread/128482?answerId=404052022#404052022)
What else can I do?
2025/05/21 14:39:44 [info] 105709#105709: *2887 peer closed connection in SSL handshake while SSL handshaking, client: 27.32.155.108, server: 0.0.0.0:9234
2025/05/21 14:41:42 [info] 106014#106014: *2891 peer closed connection in SSL handshake while SSL handshaking, client: 27.32.155.108, server: 0.0.0.0:9234
2025/05/21 14:42:32 [info] 106134#106134: *89 peer closed connection in SSL handshake while SSL handshaking, client: 27.32.155.108, server: 0.0.0.0:9234
2025/05/21 15:09:13 [info] 106132#106132: *124 client timed out (110: Connection timed out) while waiting for request, client: 172.40.1.61, server: 0.0.0.0:9234
BlockQuote
below from ssllabs.com
upstream backendmdmios {
server 172.40.1.61:6744;
}
server {
listen 9234 ssl;
http2 on;
server_name mdm.domainplaceholder.com;
error_log /etc/nginx/logs/ios.com.error.log debug; # error;
ssl_certificate /etc/letsencrypt/live/mdm.domainplaceholder.com/fullchain.pem;
ssl_certificate_key /etc/letsencrypt/live/mdm.domainplaceholder.com/privkey.pem;
ssl_protocols TLSv1.2 TLSv1.3;
#ssl_ciphers ECDHE-RSA-AES128-GCM-SHA256:ECDHE-RSA-AES256-GCM-SHA384;
ssl_ciphers ECDHE-RSA-AES128-GCM-SHA256:ECDHE-RSA-AES128-CBC-SHA256:ECDHE-RSA-AES128-CBC-SHA:ECDHE-RSA-AES256-GCM-SHA384;
#ssl_ciphers TLS_AES_128_GCM_SHA256:TLS_AES_256_GCM_SHA384:TLS_CHACHA20_POLY1305_SHA256:ECDHE-ECDSA-AES128-GCM-SHA256:ECDHE-ECDSA-AES256-GCM-SHA384:ECDHE-ECDSA-CHACHA20-POLY1305;
#ssl_protocols TLSv1 TLSv1.1 TLSv1.2;
#ssl_ciphers EECDH+AESGCM:EDH+AESGCM:AES256+EECDH:AES256+EDH:ECDHE-RSA-AES256-GCM-SHA384:ECDHE-RSA-AES128-GCM-SHA256:DHE-RSA-AES256-GCM-SHA384:DHE-RSA-AES128-GCM-SHA256:ECDHE-RSA-AES256-SHA384:ECDHE-RSA-AES128-SHA256:ECDHE-RSA-AES256-SHA:ECDHE-RSA-AES128-SHA:DHE-RSA-AES256-SHA256:DHE-RSA-AES128-SHA256:DHE-RSA-AES256-SHA:DHE-RSA-AES128-SHA:AES256-GCM-SHA384:AES128-GCM-SHA256:AES256-SHA256:AES128-SHA256:AES256-SHA:AES128-SHA:HIGH:!aNULL:!eNULL:!EXPORT:!DES:!MD5:!PSK:!RC4:!3DES:!CAMELLIA;
ssl_prefer_server_ciphers on;
ssl_dhparam /etc/nginx/dhparams.pem;
location / {
proxy_set_header Host $host;
proxy_set_header X-Forwarded-For $proxy_add_x_forwarded_for;
proxy_pass http://backendmdmios$request_uri;
}
}
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Hello! I have placed orders to pay for my developer account, but the payments are not going through. What ways are there to solve the payment problem?
Hello There! I will try to be very active! (I had nothing to type lol)
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Unable to add a user on my app store connect. I get "This field is invalid" error each time. I have tried with a variety of different emails, same error.
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
I recently purchased an Apple Developer Account on March 01, 2025. Upon completing the purchase, I received a confirmation message stating that my account would be activated within 48 hours. However, it has now been more than ten days, and my account still remains inactive. I didn't recieve any further email regarding apple developer account enrollment.
Two days ago, I sent email and discuss my issue but still there is no response from apple team
what should I do?
Hi,
While I understand that some enrollment reviews may take time, it has now been nearly a month since we submitted our company enrollment on April 11, and unfortunately, we still have no concrete updates or next steps.
As a small business, this extended delay is significantly affecting our operations. We are unable to proceed with our product launch, engage with partners, or move forward with development work. Each passing day adds to the financial and operational pressure we’re facing.
To be completely transparent, we honestly don’t believe there is a large set of documents or verifications that would justify such a long review. Our company’s D-U-N-S information has been provided and contains clear, publicly verifiable details about our registration and address. Beyond that, there is no additional documentation that should require extended evaluation.
From our research, we’ve learned that some enrollments may get stuck in the review pipeline indefinitely unless manually escalated — and some companies only managed to resolve the issue after getting in touch with senior contacts or executives.
We kindly ask — and sincerely hope — that instead of a standard response confirming the enrollment is “under review,” we can receive a more concrete update: what stage it is truly at, whether any verification is pending, and whether manual intervention is required.
Case ID: 102578249178
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Pls does anyone know how to downgrad from iOS 26 back to 18, I also don’t have a MacBook, If theres a way to downgrade without it let me know pls and if I have to use a MacBook I’ll get a friends macbook but I need to how to downgrade and if it’s possible to downgrade
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
I'm using RevenueCat in a Flutter app to manage in-app subscriptions. On iOS, the subscription products load and display correctly when running in debug mode on a real device. However, when I upload the app to TestFlight, the products fail to load — I get an empty list or no products shown at all.
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Hello,
I’m facing an issue with my developer account enrollment and would appreciate your guidance.
I created an account and gave access to my developer to assist with the process. After I completed the payment, I didn’t proceed with enrollment immediately. Later, my developer attempted to enroll on my behalf, but he mistakenly submitted his own personal information instead of mine.
Now, whenever we try to enroll, we keep encountering errors. I believe this is due to the incorrect identity information that was submitted earlier.
I would like to update the enrollment details with my correct personal information so I can complete the process properly. However, I’m unable to find an option to edit or reset the information already submitted.
My questions are:
How can I change the identity information that was previously submitted?
Is it possible to reset the enrollment process so I can start fresh with my correct details?
Do you require any proof of identity or documentation to assist with this change? I’m willing to provide them if needed.
Thank you for your help.
Best regards,
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Hi,
I want to track users screen time on websites.
I want to track monitoring of specific website for that user will enter URL , we want to start monitoring and shield after threshold reached.
but DeviceActivityEvent doesn't allow to enter specific URL domain for monitoring .
How should I do monitoring then ?
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Tags:
Family Controls
Screen Time
Hello All,
I am trying to generate APNs certificate but no luck.
Please guide me how to generate it.
Thanks
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Hello,
I represent a registered business operating under a developer account that has always followed Apple’s guidelines, complied fully with review requests, and submitted documentation whenever asked. We have never knowingly violated any policy, and we categorically deny any dishonest or fraudulent behavior.
Last week, our developer account was suddenly terminated without any prior warning or opportunity to address concerns. The message provided no specific reason, no actionable details, and no path to resolution. This has left us completely locked out — unable to appeal through standard channels, and unable to contact anyone directly. It’s shocking, disorienting, and devastating to a legitimate business with employees, users, and operations depending on this platform.
To make matters worse, this is not the first time. A previous termination notice was sent weeks ago and then — after we submitted a respectful and professional appeal — Apple quietly reversed the decision overnight, without any explanation or follow-up. We were left to assume it was a mistake. We had hoped that incident was rare and behind us.
Now it’s happening again, without explanation, and without a human conversation. We are losing money and users every day, and we’re still in the dark about what Apple believes we did wrong — because no one has told us.
We submitted a support ticket (ID: 102590329012), but have received no reply. We are committed to transparency, and we’re ready to provide any information needed. But we need someone to acknowledge this issue and help us find a path forward.
If anyone has experienced something similar or knows of escalation methods that worked, please share. We’re doing everything we can to resolve this respectfully — but we are shocked and deeply concerned.
Thank you.
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Tags:
App Review
App Store Connect
Developer Program
I created an apple development certificate using an api key. When the certificate was created and I want to revoke the certificate but revoke button and download button is not there. I am an Admin in that account. Not sure how to fix this
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Tags:
Signing Certificates
App Store Connect