Here on the forums I see a lot of reports like this:
According to App Store Connect, I’m an Admin member of a team, but I can’t access the Certificates, Identifiers, and Profiles section of the Developer website for that team.
There’s one really common reason for this, namely that this is an Individual team. This is clearly documented in Developer Account Help > Access > Roles and access, which says:
If you’re enrolled as an individual and add users in App Store Connect, users receive access only to your content in App Store Connect and are not considered part of your team in the Apple Developer Program.
So, if App Store Connect indicates that you’re a team Admin but you can’t access Certificates, Identifiers, and Profiles, it’s critical that you check that this is not an Individual team. To do this:
Log on to Developer > Account.
Select the correct team at the top right.
Scroll down to the “Membership details” section.
Look at the “Enrolled as” field.
If it says “Individual”, then only the team’s Account Holder can access Certificates, Identifiers, and Profiles. OTOH, if it says something else, like “Organization” or “Enterprise”, then see below.
If you’re working for someone else who only has an Individual team, I recommend that you encourage them to update to an Organization team. For advice on how to do that, see Developer Account Help > Membership > Updating your account information > Updating an individual membership to an organization membership.
If you can’t access Certificates, Identifiers, and Profiles and you’re absolutely sure that this is not an Individual team, I recommend that you seek formal assistance via Apple > Developer > Contact Us.
Share and Enjoy
—
Quinn “The Eskimo!” @ Developer Technical Support @ Apple
let myEmail = "eskimo" + "1" + "@" + "apple.com"
Apple Developer Program
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Dear Apple Developer Support Team,
I am writing to request assistance regarding an issue I am experiencing while attempting to enroll in the Apple Developer Program.
Below are the details of the problem:
The enrollment process fails before reaching the payment page.
The message displayed is: “Your enrollment could not be completed.”
The error appears prior to any payment attempt.
Two-factor authentication is enabled on the Apple ID.
Email address and phone number are verified.
The Apple ID being used for enrollment is different from our existing Enterprise account.
We have attempted enrollment using:
A U.S. address
A Indian phone number
A clean browser session (logged out of other Apple accounts)
The existing Apple Enterprise account under our organization is active and functioning without issues.
This new enrollment attempt is for a separate Developer Program account using a different email address.
We have tried multiple browsers and networks, but the issue persists and prevents us from proceeding to payment.
Could you please check whether:
The Apple ID is restricted or flagged in your system?
There are any verification issues preventing enrollment?
Any additional steps are required from our side to complete registration?
Kindly let us know how we can resolve this and proceed with successful enrollment.
Thank you for your assistance.
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Tags:
Developer Tools
Developer Program
Hi,
My app wich shipping ID is e18f049f-bff9-4993-97b4-742c6ba63d0e is waiting for review since last month.
if there is any place that I can submit a ticket or ask more properly please let me know.
best,
David Silva
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Tags:
App Review
App Store Connect
Hello,
My Apple Developer account is currently stuck in an Individual to Organization migration state.
The organization verification was declined earlier, but the migration flag is still active on my account. Because of this, my membership benefits are temporarily disabled and I cannot submit new app builds for review.
I already contacted Apple Developer Program Support and opened a case.
Case ID: 102826815891
However, I have not received a response yet and my account is still locked in the migration state.
Has anyone experienced this issue before or know how it can be resolved?
Thank you.
Hi everyone,
I'm a developer from China, and my Apple Developer Program membership is currently in the renewal period. When I click the renewal button from the banner at the top of the Apple Developer website, the page redirects but consistently shows a 503 Service Unavailable error. This has been happening for several days now.
I've already tried:
Switching to different devices or
Changing network environments
Unfortunately, the issue persists in all cases.
Has anyone else encountered this same situation? Any help or suggestions would be greatly appreciated!
Thanks in advance.
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Have tried to join the developer programme and says its still pending after 3 days.
Anyone any idea how long the procedure takes??
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Please let me know to activate it
Hi Developer support team,
I tried to subscribe the developer program through both the app and the website. Howe ver, the app shows me a grey button for enroll now and the website said Your enrollment in the Apple Developer Program could not be completed at this time. What should I do next?
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Have paid for developer, have not received. I'm losing $200 a day until they doo
Please help. Anyone
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
A friend of mine said he applied for enrollment for an Organization.
But during the process he did not type the code received for verifying the email.
On the next day trying for enrollment there was a message of max tries.
Plus he received an email with the title
"developer agreement signed"
How can he verify the agreement started or what can he do?
He wants to know if it was succesful and he must wait or...
Hello everyone, I wanted to know if any of you are experiencing difficulties creating an Apple Developer account and accessing the Apple Store. As for me, I still can’t manage to complete my registration; it always shows the same message: “Your enrollment could not be completed at this time.” Of course, I am over 18 and I have fully completed my Apple ID profile. It has already been a week.
can anyone advise ? TIA
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Hello,
My Apple Developer Program enrollment has been pending for almost one month.
I have already contacted Apple Developer Support via email and also called support, but unfortunately I have not received any response or update so far. On the support page it says responses usually come within 2 days or less, but it has been much longer in my case.
Could someone from Apple please help check the status of my enrollment or advise what I should do next?
Thank you.
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
I’ve been waiting for over a month after payment for Apple to activate my Developer account. I’ve sent countless emails and spoke to the Support on the phone and no one is able to assist me. I’m shocked how this has been dealt with.
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Last week I paid 99 USD for app developer account. Still not active.
Today I paid again, hoping that it will be active. Payments were submitted.
I tried to email Apple and I received emails stating they will reply in 2 days. No replies received.
What is this hype about Apple if their customer care is hopeless. And why is it so difficult to contact someone from Apple even by email?
Unless I have the developer account active I cannot proceed with my app
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
I would like to renew my Apple Developer membership but I'm faced with this :
I've filled the form and hit sent, but I didn't receive either a response or a receipt ; it's been multiple days. Is Apple ever going to respond ?
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Hi, I enrolled in the Apple Developer Program approximately 2 weeks ago and my enrollment is still pending. I have not been charged the annual fee and I submitted a support ticket which has received no response.
I'm a solo developer based in South Africa looking to publish my first iOS app. Is there anything I can do to move this along, or is this wait time normal? My support ticket has gone unanswered and I can't find a direct contact number to resolve this.
Any help appreciated.
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
Hi,
I've been trying to get a call back from apple on a couple of issues but I'm unable to do so.
The "Call" button in the contact us form keeps appearing and disappearing at random times. Since I'm in India, I believe the Singaporean team handles the developer support queries. The operating hours mentioned on apple's website are 09:00–17:00 SGT but the "call" button's appearance and disappearance is NOT at all according to this.
Now when I was finally able to login into apple developer support at the right time (when call button was visible), and entered my details to get a call back from them. It says "We're calling you shortly" but I receive no call at all. It's been two hours since that.
Previously, when i requested a call back for other issues, I got the call immediately. Now it's been so long and there's still no call. And the thing is, I'm also unable to request a call back again for the same issue until some time passes. I think there's some sort of cooldown.
The phone/call button disappears again and I'm only left with the email option. Which I NEVER got a reply from unless it's after a call back.
There's also no way to call developer support directly. I tried calling back on the number i previously received the call from, but it gets connected to normal support and they say they cannot transfer or connect the call with the developer support team. I don't know what to do. I urge apple to kindly look into this issue and kindly fix it as soon as possible.
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
I think I’ve discovered a quantum paradox in the enrollment process. On February 3rd, I paid for my membership. Since then, my account has been in a "Schrödinger's State":
It exists (because the payment was successful and my ID was verified weeks ago)
It doesn't exist (because it’s still stuck on "Pending" and I can't access any developer tools)
It’s been 31 days, and the box is still closed. But I really hope not many people are in this situation, has anyone else faced something similar? How did you resolve it?
I’d love to finally start publishing…
Hi team, I am having an issue with paying for my apple developer enrolment program.
Error message is:
Your payment authorisation failed on card XXXX. Please verify your information and try again, or try another payment method.
Things I have tried and has not worked:
Multiple company visa card
Multiple personal visa card
Ensuring billing address matches my visa cards
Turn off VPN
Try my personal IOS device
My company and personal cards should work because I have paid for other products and apple products with it.
I do not think this is an isolated incident and that Apple should look into this immediately to prevent blocking developer enrolment.
Other similar threads:
https://developer.apple.com/forums/thread/817892?page=1#878707022
https://www.reddit.com/r/applehelp/comments/1m5fj6q/how_to_fix_your_payment_authorization_failed_on/
https://developer.apple.com/forums/thread/814065
Hi, I tried paying for apple developer program. It keeps saying authorization failed. I tried 3 different credit cards. My visa and mastercard and 1 debit card and it still fails. I called my bank and there seems to be no issue on their side. I am able to pay apps and subscriptions on my credit enrolled in my account but it is failing in apple development program. I hope anyone can help. I need to enroll in app development program as soon as possible. I tried emailing support twice already still no response :( Thank you
Topic:
Developer Tools & Services
SubTopic:
Apple Developer Program
My devloper account pending and not approved always so pending even i pay apple devloper account fee