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Sudden Termination of Apple Developer Account - Seeking Community Advice
Hello, everyone, I hope you're all doing well. I'm facing an unfortunate issue with my Apple Developer Program membership that was suddenly terminated. I received a generic email from Apple, stating that my membership was revoked, but no specific reason was provided for this action. I appealed the decision, offering all possible explanations and commitments to adhere to guidelines, only to be met with a reply stating that the decision is "final" and no subsequent appeals will be processed. Has anyone here faced a similar situation? Are there any steps that can be taken to understand the reason for termination when Apple doesn't disclose it? Is there a way to open a dialogue with Apple, even when they've stated that their decision is final? Would publicizing this issue through social media or blogs be advisable? This is a particularly trying time for us, as we are recovering from a recent earthquake and our app is our sole source of income. Any insights, advice, or shared experiences would be greatly appreciated. Thank you for taking the time to read my post. We don't violate any apple's policies... any information would be welcome. Best regards,
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2.3k
Aug ’23
Welcome to Apple Developer Community Spaces!
Hello from your Developer Forums Product Team - The Apple Developer Forums have been redesigned and up-leveled for WWDC24, offering a revamped way to connect with Apple experts, engineers, and other developers to find answers, get advice, and continue the conversations WWDC inspires. We believe the very best of what we do is in enabling developers’ success and in fostering an active, open, collaborative, helpful support and community network. We've created this community space to give developers a place and space to connect beyond code level questions - and view the developer forums as a way for developers around the world to connect with Apple and each other. Stay tuned! Wish there was a feature or improvement on Developer Forums? We welcome feedback and feature requests.
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1.5k
May ’24
Terrible treatment by Apple Dev support team
I paid for my developer account on the 13th of June 2024 (1 week ago). My ID was approved. However, I still don't have access to the account. When I go to check the status of it, it is asking me to pay again. I then tried to email the team, however only received useless, timewasting responses, such as "Please go to developer.apple.com/enroll to enroll for an apple dev account", which I already told them prompts me to pay again and verify my ID again. I then tried to call them, and they said they had to re-verify my ID and would call me back in 10 mins, but I never received a call back. I also couldn't call them again because it wouldn't let me request another call from them. I then emailed them, but still haven't received a response. The next day I tried to request another call from them, during their opening hours at Thursday 4pm AEST, (they are open Mon-Fri 9am-5pm AEST see https://developer.apple.com/support/worldwide-telephone-hours/) however it still says that "Phone support is currently unavailable". I tried to email them but now I am getting no responses at all. I tried to contact the apple support through the iMessage chat, however I was only put on call with a lady who was helpful, but couldn't even do anything as she was only generic support. She couldn't even schedule me a call or transfer me to the developer team, even though it was within their working and calling/support hours. I have tried to refund my developer account, but apparently that purchase is "illegible for a refund". This is the treatment I get from apple for paying $100 USD. An entire week of being left on blank. I don't know what to do. I paid 100 bucks for an account which I can't even use, and the support hasn't helped me for an entire week. My emails being left on blank, and I can't even call them. If anyone from apple or anyone that could help me sees this, please contact me ASAP at makrypodisc@ hotmail.com or reply to this thread. Thank you.
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990
Jun ’24
There was an error processing your request. Please try again later
Hello everyone, on August 31st, all the apps in my personal developer account were suddenly expired and deleted, I have not received any response from Apple. My apps are in compliance with Apple's policies. I then uploaded a new version and sent it to the review team, but I received the following error "There was an error processing your request. Please try again later." I have contacted Apple via Email and Phone but no one cares about my problem. Has anyone had the same situation as me, I am really worried.
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1.1k
Sep ’24
Displaying limited contacts list in UIKit
I have an app that was written in UIKit. It's too large, and it would be much too time consuming at this point to convert it to SwiftUI. I want to incorporate the new limited contacts into this app. The way it's currently written everything works fine except for showing the limited contacts in the contact picker. I have downloaded and gone though the Apple tutorial app but I'm having trouble thinking it through into UIKit. After a couple of hours I decided I need help. I understand I need to pull the contact IDs of the contacts that are in the limited contacts list. Not sure how to do that or how to get it to display in the picker. Any help would be greatly appreciated. func requestAccess(completionHandler: @escaping (_ accessGranted: Bool) -> Void) { switch CNContactStore.authorizationStatus(for: .contacts) { case .authorized: completionHandler(true) case .denied: showSettingsAlert(completionHandler) case .restricted, .notDetermined: CNContactStore().requestAccess(for: .contacts) { granted, error in if granted { completionHandler(true) } else { DispatchQueue.main.async { [weak self] in self?.showSettingsAlert(completionHandler) } } } // iOS 18 only case .limited: completionHandler(true) @unknown default: break } } // A text field that displays the name of the chosen contact @IBAction func contact_Fld_Tapped(_ sender: TextField_Designable) { sender.resignFirstResponder() // The contact ID that is saved to the Db getTheCurrentContactID() let theAlert = UIAlertController(title: K.Titles.chooseAContact, message: nil, preferredStyle: .actionSheet) // Create a new contact let addContact = UIAlertAction(title: K.Titles.newContact, style: .default) { [weak self] _ in self?.requestAccess { _ in let openContact = CNContact() let vc = CNContactViewController(forNewContact: openContact) vc.delegate = self // this delegate CNContactViewControllerDelegate DispatchQueue.main.async { self?.present(UINavigationController(rootViewController: vc), animated: true) } } } let getContact = UIAlertAction(title: K.Titles.fromContacts, style: .default) { [weak self] _ in self?.requestAccess { _ in self?.contactPicker.delegate = self DispatchQueue.main.async { self?.present(self!.contactPicker, animated: true) } } } let editBtn = UIAlertAction(title: K.Titles.editContact, style: .default) { [weak self] _ in self?.requestAccess { _ in let store = CNContactStore() var vc = CNContactViewController() do { let descriptor = CNContactViewController.descriptorForRequiredKeys() let editContact = try store.unifiedContact(withIdentifier: self!.oldContactID, keysToFetch: [descriptor]) vc = CNContactViewController(for: editContact) } catch { print("Getting contact to edit failed: \(self!.VC_String) \(error)") } vc.delegate = self // delegate for CNContactViewControllerDelegate self?.navigationController?.isNavigationBarHidden = false self?.navigationController?.navigationItem.hidesBackButton = false self?.navigationController?.pushViewController(vc, animated: true) } } let cancel = UIAlertAction(title: K.Titles.cancel, style: .cancel) { _ in } if oldContactID.isEmpty { editBtn.isEnabled = false } theAlert.addAction(getContact) // Select from contacts theAlert.addAction(addContact) // Create new contact theAlert.addAction(editBtn) // Edit this contact theAlert.addAction(cancel) let popOver = theAlert.popoverPresentationController popOver?.sourceView = sender popOver?.sourceRect = sender.bounds popOver?.permittedArrowDirections = .any present(theAlert,animated: true) } func requestAccess(completionHandler: @escaping (_ accessGranted: Bool) -> Void) { switch CNContactStore.authorizationStatus(for: .contacts) { case .authorized: completionHandler(true) case .denied: showSettingsAlert(completionHandler) case .restricted, .notDetermined: CNContactStore().requestAccess(for: .contacts) { granted, error in if granted { completionHandler(true) } else { DispatchQueue.main.async { [weak self] in self?.showSettingsAlert(completionHandler) } } } // iOS 18 only case .limited: completionHandler(true) @unknown default: break } } // MARK: - Contact Picker Delegate extension AddEdit_Quote_VC: CNContactPickerDelegate { func contactPicker(_ picker: CNContactPickerViewController, didSelect contact: CNContact) { selectedContactID = contact.identifier let company: String = contact.organizationName let companyText = company == "" ? K.Titles.noCompanyName : contact.organizationName contactNameFld_Outlet.text = CNContactFormatter.string(from: contact, style: .fullName)! companyFld_Outlet.text = companyText save_Array[0] = K.AppFacing.true_App setSaveBtn_AEQuote() } } extension AddEdit_Quote_VC: CNContactViewControllerDelegate { func contactViewController(_ viewController: CNContactViewController, shouldPerformDefaultActionFor property: CNContactProperty) -> Bool { return false } func contactViewController(_ viewController: CNContactViewController, didCompleteWith contact: CNContact?) { selectedContactID = contact?.identifier ?? "" if selectedContactID != "" { let company: String = contact?.organizationName ?? "" let companyText = company == "" ? K.Titles.noCompanyName : contact!.organizationName contactNameFld_Outlet.text = CNContactFormatter.string(from: contact!, style: .fullName) companyFld_Outlet.text = companyText getTheCurrentContactID() if selectedContactID != oldContactID { save_Array[0] = K.AppFacing.true_App setSaveBtn_AEQuote() } } dismiss(animated: true, completion: nil) } }
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843
Sep ’24
tvOS 18.3 Beta Bug
Hello :-) I‘m not entirely sure, if I‘m on the correct Place here. But I would like to report a Bug with tvOS 18.3 (latest beta) to the Apple Engineers! When maximizing an app, a clear color jump occurs. The home screen is more colorful than the open app! You can easily force this: open an app, e.g. the App Store back to the home screen open the app again now you can see a color jump of the GUI!!! The color becomes paler when the app is open. On the home screen it is more colorful again! The problem occurs with every app! So it is a global tvOS Bug! I can also send an example video if that's helpful! Best regards, Christian :-)
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401
Jan ’25
The proximity sensor works abnormal in some devices.
Steps to Reproduce make an outbound call cover the sensor Actual Behavior the screen won't go dark device iOS Result iphone15 17 Pass iphone14p 18.0.1 Pass iphoneXs_pro max 18.1.1 Pass iphone13pro max 18.2.1 Pass iphone16pro 18.2 Fail iphone15pro max 18.3 Fail iphone12 pro max 18.3 Fail ps: Skype has the same probelm Seems like this issue only happens on iOS18.2+ on some devices, so is there a bug for this?
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372
Feb ’25
When will ONE_TIME_CHARGE notify type be available in a production environment?
https://developer.apple.com/documentation/appstoreservernotifications/app-store-server-notifications-changelog#June-10-2024 ONE_TIME_CHARGE notify type running in a sandbox environment for almost a year, the feature is not yet available for production environment. The notification is already available in Google subscriptions. Our services often miss orders because of the absence of this notification. Can you give us an approximate time range?
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503
Feb ’25
The push notification icon is still displaying the old version
Hello guys, We have updated our app icon, and it is correctly reflected in our app build and assets. However, the push notification icon is still displaying the old version for some users. ✅ We have verified that: All icon assets in Assets.xcassets match the new icon. The app icon has been updated in Info.plist. The app has been resubmitted and approved on the App Store. ❌ However, some users still see the old notification icon, even after reinstalling the app. Restarting the device does not always resolve the issue. Could you provide insights into how iOS caches notification icons and how we can force a refresh for all users?
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2.7k
Mar ’25
iOS 18.4 changed for DMA / EU coming to Switzerland?!
I read that 18.4 beta allows to changes default payment, default navigation, default translation etc app. Now I have the question will these changes come to Switzerland? Can someone with the beta confirm it? I'm asking because as example my GF iPhone doesn't allow her to install an alternative store (epic games store), because she isn't in the EU, but she can delete all Apple Apps including the Apple Store according to the DMA / EU law. So, are these changes coming?
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227
Mar ’25
Issue Wifi Calling - with 5G and LTE - iOS Beta 18.4. 3rd beta and before
when I receive calls on my mobile number and I am connected to a Wifi, the calls is cancelled after the second ring and the caller receives a busy signal. That means I cannot receive calls anymore. This problems happens with different mobile providers and does not occur on my Samsung Galaxy Phone with the same number (eSim). Even when I disable WIFI Calling the problem persists, when I am connected to a WIFI. Only when I disable the WIFI Connect and I am only connected to the mobile carrier, the calls go throuhg in a normal way. VERY annoying and hast not been fixed with Beta 3 of iOS 18.4. Any clue how this can be solved with settings? Hope Apple fixes this very soon!
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408
Mar ’25
My Developer Account is Locked
Hello, My developer account was closed last week. In a conversation with Apple support, I was informed that the account was closed due to “inactivity”, but the account has always been in regular use and I was preparing to release an app last week. Now all my work is at a standstill because the account is “Acount Holder” and Apple Turkey Support team states that this account will never be reopened and that there is no support service for Developer account in Turkey. I asked for support for the Developer account globally, but they couldn't find it either. What can I do about this? My account was not inactive and I was constantly testing my apps via testflight and I submitted the latest version last week. Which department should I contact?
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663
Mar ’25
Mac App Store Unable to Install or Purchase Any New Applications
Since macOS 15.4 Beta 2, my App Store has been unable to install or download any new applications; it can only download applications I have previously purchased. It appears as follows: when I click 'Get,' the system spins to load and then returns to the initial state. Upon checking system error reports, it seems there's an issue with AMSUIPaymentViewService_macOS [2113]. This problem persists despite changing credit cards or even removing all credit cards. macOS 15.4 Beta 3 has not fixed this error.
0
0
279
Mar ’25