Hi everyone,
I'm running into what appears to be a stuck Family Controls entitlement request and wanted to see if anyone has experienced something similar.
Request ID: 9D7MU547QH
The request is still showing a status of "Submitted".
Context:
• Our main app bundle ID was already approved for the Family Controls entitlement.
• Two related extensions (ShieldConfiguration and DeviceActivityMonitor) were also approved within a few days.
• The remaining request is for a ShieldAction extension, which handles button taps from the shield UI.
This entitlement is currently blocking our business's beta testing, so we’re trying to understand whether this is just normal queue delay or if the request might be stuck.
Has anyone seen a case where the main app and other extensions were approved but a ShieldAction request remained in "Submitted" for an extended period?
If an Apple engineer happens to see this, I’d greatly appreciate any guidance on whether the request might be stuck in the review queue.
Thank you!