Live Caller ID Lookup entitlement request no response for 3+ weeks — Case #102823550184

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levan_parastashvili OP

Created 1d

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Hello,

I am hoping someone from Apple or the community can help escalate or advise on my situation.

I submitted a Live Caller ID Lookup entitlement request for my app Zinfo (com.parastashvili.Mobile), Team ID: CNH4KYRW44. A support case was opened on February 17, 2026 (Case ID: 102823550184).

Apple's documentation states entitlement review takes up to 2 weeks. It has now been over 3 weeks with no substantive response despite multiple follow-ups.

Timeline:

Feb 17: Case opened
Feb 26: I provided all requested technical details in full — OHTTP endpoints, Privacy Pass token system, DNS TXT record, Apple test number (+1 408 555 1212 returning "Johnny Appleseed"), all fully deployed and ready for validation
Feb 27: Apple replied with a generic "appropriate team will be in contact" message
Feb 28, Mar 6, Mar 10: Follow-up emails sent — no meaningful response

All technical requirements are fully implemented and operational. We are ready for Apple's validation at any time.

Has anyone else experienced long delays with Live Caller ID Lookup entitlement reviews? Is there a better escalation path?

I have also submitted a new escalation ticket (Case ID: 102840874265) under Development and Technical > Entitlements today.

Any advice or visibility from Apple staff would be greatly appreciated.

App: Zinfo (com.parastashvili.Mobile) Extension Bundle ID: com.parastashvili.Mobile.LiveCallerID Team ID: CNH4KYRW44

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Answer 1

levan_parastashvili OP

1d

UPDATE — Complete Timeline Correction:

I want to correct and complete the timeline with all follow-up messages sent:

Received from Apple:

Feb 17, 2026: Case #102823550184 opened (Apple Developer Support)
Feb 23, 2026: Email from Apple Developer Support (Zaniya) — asked for additional details about the submission
Feb 27, 2026: Email from Apple Developer Support (Zaniya) — generic acknowledgment only ("appropriate team will be in contact")
Mar 2, 2026: Email from Apple Developer Support — (logged in Apple portal)

Sent to Apple (follow-ups):

Feb 26, 2026: Full technical details provided (OHTTP endpoints, Privacy Pass, DNS TXT, Apple test number — everything ready for validation)
Feb 28, 2026: Follow-up #1 — requested specific status update with 3 direct questions
Mar 6, 2026: Follow-up #2 — no response received, requested update again
Mar 10, 2026 (today): Follow-up #3 sent via email
Mar 10, 2026 (today): New escalation ticket submitted via developer.apple.com (Case ID: 102840874265, Development and Technical > Entitlements)

That is a total of 4 follow-up messages sent with no substantive response beyond generic acknowledgments. All technical requirements remain fully implemented and ready for Apple's validation.

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