Hi @louisraverdy, @VIBEUP, @proever,
Could you all please reply with your Feedback IDs? If you haven't submitted one yet, please review the steps described below.
For issues occurring with your native app, perform the following steps:
- Install the Accounts/AuthKit profile on your iOS, macOS, tvOS, watchOS, or visionOS device.
- Reproduce the issue and make a note of the timestamp when the issue occurred, while optionally capturing screenshots or video.
- Gather a sysdiagnose on the same iOS, macOS, tvOS, watchOS, or visionOS device.
- Create a report in Feedback Assistant, and ensure your feedback contains the following information:
- the primary App ID or Bundle ID
- the user’s Apple ID, email address, and/or identity token
- the sysdiagnose gathered after reproducing the issue
- the timestamp of when the issue was reproduced
- screenshots or videos of errors and unexpected behaviors (optional)
For issues occurring with your website, ensure your feedback contains the following information:
- the primary App ID and Services ID
- the user’s Apple ID, email address, and/or identity token
- token (revocation) requests, including all parameter values, and error responses (if applicable)
- the timestamp of when the issue was reproduced (optional)
- screenshots or videos of errors and unexpected behaviors (optional)
Important: If providing a web service request, please ensure the client secret (JWT) has an extended expiration time (exp) of at least seven (7) days, so I have enough time to diagnose the issue. Additionally, if your request requires access token or refresh tokens, please provide refresh tokens as they do not have a time-based expiration time; most access tokens have a maximum lifetime of one (1) hour, and will expire before I have a chance to look at the issue.
Submitting your feedback
Before you submit to Feedback Assistant, please confirm the requested information above (for your native app or website) is included in your feedback. Failure to provide the requested information will only delay my investigation into the reported issue within your Sign in with Apple client.
After your submission to Feedback Assistant is complete, please respond to this post with the Feedback ID, so I can escalate internally.
Cheers,
Paris X Pinkney | WWDR | DTS Engineer