Unable to Remove “Sign in with Apple” of my app

Hello,

I’m trying to remove the “Sign in with Apple” for my app via the iOS settings (also tried on a Mac, and on the web via account.apple.com).

When I tap “Stop Using”, nothing happens, the dialog disappear but the app remains listed.

Someone said on a forum that the issue is linked with the ServiceId that doesn't exist anymore. But how to recover it ? And anyway this behavior is unintended and creates a gap in the process.

Has anyone experienced this before? Is there a known fix, or should I contact Apple Support directly for server-side revocation?

Thank you!

I am having the same exact issue and I can not figure out how to resolve it..... Were you able to find a resolution for this? I have tried many things as you suggest and running into the same issue.

I've got the same issue. It seems to have caused my account to go into a glitched state bc I can't delete the app from Sign in with Apple but I also can't use my Apple ID to sign in to my app any more

Hi @louisraverdy, @VIBEUP, @proever,

Could you all please reply with your Feedback IDs? If you haven't submitted one yet, please review the steps described below.

For issues occurring with your native app, perform the following steps:

  1. Install the Accounts/AuthKit profile on your iOS, macOS, tvOS, watchOS, or visionOS device.
  2. Reproduce the issue and make a note of the timestamp when the issue occurred, while optionally capturing screenshots or video.
  3. Gather a sysdiagnose on the same iOS, macOS, tvOS, watchOS, or visionOS device.
  4. Create a report in Feedback Assistant, and ensure your feedback contains the following information:
    • the primary App ID or Bundle ID
    • the user’s Apple ID, email address, and/or identity token
    • the sysdiagnose gathered after reproducing the issue
    • the timestamp of when the issue was reproduced
    • screenshots or videos of errors and unexpected behaviors (optional)

For issues occurring with your website, ensure your feedback contains the following information:

  • the primary App ID and Services ID
  • the user’s Apple ID, email address, and/or identity token
  • token (revocation) requests, including all parameter values, and error responses (if applicable)
  • the timestamp of when the issue was reproduced (optional)
  • screenshots or videos of errors and unexpected behaviors (optional)

Important: If providing a web service request, please ensure the client secret (JWT) has an extended expiration time (exp) of at least seven (7) days, so I have enough time to diagnose the issue. Additionally, if your request requires access token or refresh tokens, please provide refresh tokens as they do not have a time-based expiration time; most access tokens have a maximum lifetime of one (1) hour, and will expire before I have a chance to look at the issue.

Submitting your feedback

Before you submit to Feedback Assistant, please confirm the requested information above (for your native app or website) is included in your feedback. Failure to provide the requested information will only delay my investigation into the reported issue within your Sign in with Apple client.

After your submission to Feedback Assistant is complete, please respond to this post with the Feedback ID, so I can escalate internally.

Cheers,

Paris X Pinkney |  WWDR | DTS Engineer

Hi @DTS Engineer,

Thanks for your help! I have successfully reproduced the issue with the AuthKit profile installed and submitted the sysdiagnose.

Here is my Feedback ID: FB22182640

Let me know if you need anything else.

Hi @DTS Engineer (again),

Just a quick follow-up: I've added a comment to my Feedback (FB22182640) with a deep dive into the AuthKit logs from the sysdiagnose.

It looks like a server-side silent failure. The /delete endpoint successfully returns HTTP 200, but the authorizedAppListVersion hash remains completely unchanged in the subsequent APS pushes. Because the state never changes on the server, akd fails locally with errSecItemNotFound (-25300).

The full details and specific transaction IDs are in the feedback ticket. Hope this helps speed up the investigation on your end!

Unable to Remove “Sign in with Apple” of my app
 
 
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